Booking Policies

The following conditions apply to accommodation bookings made by you through your usage of this website. Chiswick Lodge Hotel may alter these conditions at any time.

Making a booking

It is your responsibility to review the booking details (including the total price) and submit accurate information when making a booking.

Pre-authorisation

Chiswick Lodge Hotel may need to pre-authorise for the first night of your stay prior to your arrival to protect from a possible non-arrival.

Cancellations and Non-Arrivals

If you cancel your non-refundable booking, or do not arrive at the hotel on the scheduled date, the total value of the reservation is forfeited in full and no refund will be made.

Check In / Check Out

The terms and conditions of the accommodation provider will apply to you from check-in, or in the case of non-arrival. Check in from: 14:00 GMT / Check out by: 11:00 GMT.
You will need to have some form of photographic ID (passport, driver's license or identity card) at your arrival. If you do not bring a photographic ID, you may not be allowed to stay and would then lose the total amount of your booking.

Privacy Policy

We take your privacy extremely seriously. It is protected through the use of SSL encryption. Contact, booking and payment details will only be used to process your reservation and provide customer service in relation to your reservation. For information about general use of the website, please visit our Privacy Policy.